Returns & Exchanges
Due to the perishable nature of our food products, we prioritize food safety and cannot accept returns on meat or seasoning once it has shipped. If you encounter an issue with your order, please contact our team within 14 days so we can make it right.
Verify Condition
Inspect your package immediately upon arrival to ensure all food items are sealed and the packaging is intact.
Document Issues
If your order is damaged or incorrect, take clear photos of the products and the shipping label as evidence for our team.
Contact Support
Email our customer service team with your order number and photos to initiate a claim for a replacement or store credit.
Resolution
Our team will review your request and process an exchange or refund for non-perishable goods or defective items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing